Returning
How do I exchange or return my product?
To make the exchange or return of your order as smooth as possible, please take the following steps. We ask that you notify us in advance of the return via info@konro-grill.com. You can read the conditions for returns on this page.
Please complete the return form below.
- Please fill out the entire form correctly and clearly state the reason for return/exchange.
- Each shipment includes a packing slip with item number(s) and quantity, this should also be included with the return shipment.
- You can return the return shipment at your own expense to Returns Department - Anton Pieckplein 117a - 5171 CV Kaatsheuvel.
- Once we receive the return, we review and process it.
- We will ensure that the purchase price is refunded within 3 days.
- If you would like to exchange the product for another please notify us in the form or in an email at info@konro-grill.com.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it.
Return right
- You have a legal 14-day trial period on our products.
- Returns must be made within 14 days of notification of return.
- When exchanging or returning, please use the enclosed return form.
- Returns should be made, preferably, in the same packaging.
Return address
Konro Grill
Attn: Returns
Anton Pieckplein 117a
5171 CV Kaatsheuvel
The Netherlands
Transport damage? Please report immediately!
Call or email Konro Grill first!
info@konro-grill.com
Please take pictures of the items and packaging immediately!
Return form
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