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Returning

How do I exchange or return my product?

To make the exchange or return of your order as smooth as possible, please take the following steps. We ask that you notify us in advance of the return via info@konro-grill.com. You can read the conditions for returns on this page.

Please complete the return form below.

  • Please fill out the entire form correctly and clearly state the reason for return/exchange.
  • Each shipment includes a packing slip with item number(s) and quantity, this should also be included with the return shipment.
  • Please make sure that the delivered product has no damage or defects otherwise we cannot honor the return.
  • Send the item in its original packaging along with the form and make sure it is tightly sealed.
  • You can return the return shipment at your own expense to Returns Department - Anton Pieckplein 117a - 5171 CV Kaatsheuvel.
  • Once we receive the return, we review and process it.
  • We will ensure that the purchase price is refunded within 3 days.
  • If you would like to exchange the product for another please notify us in the form or in an email at info@konro-grill.com.

Return right

  • You have a legal 14-day trial period on our products.
  • Products must be returned unused and undamaged.
  • Returns must be made within 14 days of notification of return.
  • When exchanging or returning, please use the enclosed return form.
  • Returns should be made, preferably, in the same packaging.

Return address

Konro Grill
Attn: Returns
Anton Pieckplein 117a
5171 CV Kaatsheuvel
The Netherlands

Transport damage? Please report immediately!

Call or email Konro Grill first!
info@konro-grill.com

Please take pictures of the items and packaging immediately!

Return form

"*" indicates required fields

Customer name*
Address*
Item(s).*
Article number
Number
Order date
 
This field is for validation purposes and should not be changed.
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