Shipping & costs
We like to be clear! Here you can read all about how we ship, pack, what the costs are and which costs we cover and which we don't. You can also find out how returns work here.
Depending on the size of the shipment, we use letterbox packages, parcel post or pallet shipment. All orders are shipped as soon as possible after receipt of the order. Normally within 1 day after receipt of payment except weekends (up to 1 day later).
We are stocked so you can always count on fast delivery.
Please note that we make every effort to deliver your order break-free and as quickly as possible. Do you have breakage or something wrong? Email us immediately and send the images to info@konro-grill.com.
Cost & shipping procedure Netherlands
- We ship free from €100,00 incl. VAT.
- Under €100.00, shipping costs are €3.99.
- For packages, we use PostNL.
- You will receive a Track & Trace code in a separate mail.
- Please note that your Track & Trace code may not be visible until the evening.
- Due to the high weight of charcoal, we always charge €3.99 shipping costs regardless of the order amount.
- For heavy packages and pallets, we use our own transportation or a third party (DHL).
- Regularly, large packages are delivered within 1 to 2 business days.
- The Wadden Islands are excluded from delivery, please contact us for this (delivery possible by arrangement).
- Please leave your mobile phone number with us. Then we can reach you better.
Cost & shipping procedure Belgium
- We ship free from €100,00 incl. VAT.
- For an order under €100.00, shipping costs are €4.99.
- For packages, we use PostNL (will be transferred to PostBE).
- See other conditions under shipping costs & procedure Netherlands.
Cost & shipping procedure european countries
- Shipping costs for Germany are €9.95 (from €250.00, shipping costs €4.99)
- Shipping costs for Luxembourg are €15.95
- Shipping costs for Austria are €16.95
- Shipping costs for Spain, Poland, Hungary and Slovakia are €19.95
- Shipping costs for Portugal are €21.95
- Shipping costs for France are € 17.95 (from € 250.00, shipping costs € 9.95)
- Shipping costs for Italy and Denmark are €17.95
- Shipping costs for Estonia, Latvia and Lithuania are €29.95
- Shipping costs for Finland, Sweden and Ireland are €24.95
- Shipping costs for Bulgaria, Croatia and Malta are €33.95
- Shipping costs for Slovenia are €26.95
- Shipping costs for Cyprus are €39.95
- Shipping costs for Romania are €34.95
Packaging costs
Packaging costs are borne by Konro Grill. To preserve the environment, we also often use recycled and used packaging. We try to pack and protect the ordered items as much as possible.
Damage
If your order arrives (partially) broken, please report it immediately! Take pictures of the packaging and the broken items immediately.
Please email the images to us, this facilitates the process to resolve it quickly.
Bank charges
You can read more about bank fees here.