Frequently asked questions (FAQ)
Do you have a question about Konro Grill? Then read the frequently asked questions here. Is the answer not there? Then take contact with us.
General questions
Where does the konro grill come from?
What is the purpose of a konro grill?
Are you a professional and use your konro grill daily? Then choose an original Japanese grill made of diatomaceous earth. Do you use the konro hobbyally or occasionally in gastronomy? Then choose our cheaper Bizen models from Japan or one of our Chinese konros.
In doubt? Take contact on for advice. Then we will help you choose the right grill.
What are other names of the konro grill?
- shichirin
- hibachi or hibachi grill
- yakitori grill
This refers to the same type of BBQ.
What is the difference between Japanese and Chinese konro grills?
Want good and affordable alternative?
Then choose our Chinese konro grills. These are made of reinforced clay (ceramic) and are also of good quality. They are mainly suitable for home use or occasional use in the catering industry.
So the difference is in the ceramics!
Nevertheless, with both countries of origin, the price-quality ratio is balanced.
Lighting & Use
How do you light a konro grill?
- Use a BBQ starter with 2 kindling woks underneath and 2 in between. Start this at least 1 to 2 hours before you BBQ. Carefully pour the coals into the grill when you see glow and pieces turning white. Then wait some more time until the coals start showing white glow;
- Place the charcoal in the konro and put kindling wicks between them. Light them and wait 60 minutes;
- Use a lighter or gas burner. Point it 2 cm above the coals until they start to glow. This can take up to 5 to 10 minutes;
- Quickest method: put the binchotan with other, hot coals in another BBQ for a while.
What kind of charcoal do you use in a konro grill?
We do not recommend using regular briquettes because of fillers and chemical residue in your konro.
If you are without binchotan then you can use ordinary, natural charcoal however it burns much shorter.
What makes the Japanese konro grill so special?
What is diatomaceous earth? Over millions of years, under the pressure of the sea, a clay formed from compressed algae, soil, sediments. A natural kind of, extremely good heat-insulating, stone. You find this diatomaceous earth exclusively in the Sea of Japan. The rock is porous while having a low density. This allows the material to develop sponge-like properties and has excellent insulating properties. It is heat-resistant, even at particularly high temperatures (up to 1000°C). The blocks of diatomaceous earth bricks are held together by mortar and fired. This makes the walls of the konro resistant to extreme temperatures of up to 1000°C.
According to centuries-old Japanese craftsmanship, konros are handmade and constantly checked for quality. Choosing a Japanese konro grill means choosing a high-quality product that guarantees lifelong enjoyment.
What is the power of the konro grill?
Besides functionality and operation, another strength of the konro grill is: the social aspect. Prepare vegetables, fish, shellfish, chicken and meat and then grill, dine, share and enjoy together. Priceless!
Shipping & Returns
What does shipping cost?
How do you pack?
Packaging costs are at our expense. To save the environment, we also often use recycled and used packaging. We try to pack and protect ordered items as best we can with foil, cardboard and other protective equipment.
If your order arrives (partially) broken, report it immediately! Per email or by phone. Please take pictures of the packaging and the broken items immediately. Please email these images to us, this facilitates the process to solve the problem quickly.